Grid documentation

Online utility plan enquiries

CAIGOS Online-Planauskunft (BDAK) provides web-based utility plan enquiries for enquirers 24/7 and significantly reduces the internal effort required to process requests.

Modern online plan enquiries – digital, secure and available around the clock
All enquiry processes are documented and traceable at all times
Full control and management remain with the grid operator

Get in touch

These customers have already opted for CAIGOS

Key benefits

Utility plan enquiries – digital, secure and available around the clock

CAIGOS Online-Planauskunft enables web-based self-service utility plan enquiries – 24/7 and fully digital.

Let enquirers handle requests independently

Enquirers generate their utility plan enquiries directly in the system, significantly reducing the workload for specialist departments.

Full control remains with the grid operator at all times

The grid operator retains full control over permissions, content and visibility – transparently and with full traceability.

Targeted control

Spatial restrictions and preselection protect sensitive data and reduce processing effort.

Full visibility of every process at all times

A complete activity overview across all enquiry processes creates transparency and saves valuable processing time.

Modern web-based utility plan enquiries with 24/7 availability

In the past, enquiries about utility line routes were often handled using analogue maps and plans – an extremely time-consuming process. With CAIGOS Online-Planauskunft, this can be handled online as a self-service process for enquirers. Enquirers can submit their requests directly to the web-based system at any time, around the clock.

All necessary security checks and safeguards are supported, including authorisation, logging and data protection. As the grid operator, you decide what enquirers are allowed to view and download.

You also gain a complete overview of all system activity. This keeps you fully in control of every process while saving valuable time for other tasks.

By automating the enquiry process and making information easy to provide for enquirers, such as external planning and construction companies or private individuals carrying out construction work in the grid area, CAIGOS Online-Planauskunft significantly simplifies day-to-day work.

Key features

24/7 web-based availability
The grid operator is kept informed of all enquiries at all times
Permissions and access managed by the grid operator
Flexible spatial restriction of enquiry areas
Plan documents generated either entirely by the enquirer or in collaboration with the grid operator
Consistent documentation and archiving of enquiries
Preselection of areas, rights, utility sectors or topics by the grid operator
Professional map printing with automatic legend generation
Print and map frame templates predefined by the grid operator
Output in legally robust PDF formats
Logging of all system activity

Inside the application

Online utility plan enquiries Screenshot #1

Online utility plan enquiries Screenshot #2

Your contact person

Frank Lehrach Branch Manager – Leipzig

Contact

info@caigos.de

+49 6849 6004 0

Support