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Key benefits

Field service digitally supported throughout

Maintenance, Outage Management and documentation are carried out without media discontinuity.

GIS and asset data accessible at all times

Maps, factual information and operating resources are directly available in use.

Fast and structured documentation on site

Forms, checklists and photos ensure consistent and comprehensible results.

Reliably adhere to and document response times

Compliance with the 30-minute rule according to DVGW GW 1200 in fault management.

Clearly identify operating equipment at all times

NFC tags and barcodes reduce errors and speed up work processes.

Field service support for Maintenance and Outage Management

With the CAIGOS 360° AM FieldX App, service employees in the field have all the important information at a glance. The modern, mobile application enables end-to-end digital support for resource, maintenance and Outage Management as well as access to your GIS maps.

Regardless of the end device, whether Android, iOS or Windows – online or offline – employees in the field always have all the information they need for all activities. The service employees record and process data conveniently in the field. Depending on the configuration, data changes are available immediately or after manual synchronisation in the office, so your office staff is always well informed.

Key features
  • Retrieval and processing of relevant equipment data and comparison with the central server
  • Geoinformation from the GI system also available offline or alternative integration of OSM maps
  • Receipt, processing and documentation of maintenance, fault clearance and filling orders
  • Condition documentation using electronic forms and checklists
  • Mobile creation of measures
  • Support in complying with the 30-minute rule (DVGW GW 1200)
  • Recording and provision of files, images or damage sketches
  • Labelling and identification of equipment using NFC tags or barcodes
  • Integration of navigation to the deployment site
  • Recording of own work and material consumption

Supplementary modules and additional products

360° AM

Analytics & reporting

Analysis and reporting for BNetzA and industry associations with CAIGOS 360° AM Reports
360° AM

Asset Management app

Designed to support field teams across maintenance, Outage Management and Meter Management.
360° AM

Asset Warehouse

A single source of truth for all relevant asset information
GIS
360° AM
360° EM

Dashboard

Decision-ready information from any data source in one clear view
360° AM

Digital twin / 3D

Accurate 3D plans, 360° panoramas and georeferenced point clouds of your facilities
360° AM

E-mobility

Operational processes, work order management and complete documentation for all charging points
360° AM

Outage Management

Outage management for planned and unplanned outages
360° AM

Maintenance

Safe and efficient maintenance for networks and assets
360° AM

Internet of Things (IoT)

Implementing practical Internet of Things (IoT) applications
360° AM

Grid Connection

Coordinating all tasks involved in grid connections and providing a modern web portal
360° AM

Network construction projects

End-to-end support for planning and constructing networks and assets
360° AM

Network visualisation

Informed decision-making through the combined visualisation of GIS and asset management information
360° AM

Work Management

Scheduling and dispatch of all work orders from network construction, grid control, maintenance and outage management
360° AM

Meter and device replacement

Replacement of electricity, gas and water meters, as well as other devices
Get in touch

Find out more

Your enquiry
FieldX App
Anrede

Your contact person

Dr. Matthias Ulrich Head of Asset Management

Contact

Support