Outage Management

CAIGOS 360° AM Outage enables fully digital, end-to-end outage management. From the initial notification and assignment of outage work orders through to documentation, statistical reporting and final archiving, every step is handled transparently through workflow-based processes.

CAIGOS 360° AM Outage reduces effort from the moment outage reports, events and complaints are received. Incoming outage reports, events and complaints can be recorded by call centre staff or operational teams using user-friendly input forms that can be configured by utility domain and outage type. This enables employees to respond quickly and precisely to incoming reports.

Outages and reports can be entered manually in domain-specific forms by your own employees or by employees of contracted service providers. Once configured, outage reports can also be received automatically from your SCADA system.

CAIGOS 360° AM Outage simplifies outage management for your teams through intuitive input forms, configurable workflows and automatically generated standard reports for BNetzA, DVGW and FNN, including connections to the relevant web portals where applicable. The module also provides DISQUAL reliability indicators in accordance with IEEE 1366, including SAIFI, SAIDI and CAIDI.

Both internal analyses and standard reports for BNetzA, BDEW, FNN and DVGW can be generated easily. The information required for BNetzA reporting is prepared automatically for submission via the BNetzA XML web service, eliminating the need for manual entry in the outage reporting portal. Built-in plausibility checks help ensure that only valid and consistent data is submitted. Results can be exported to Microsoft Excel for further processing.

In addition to standard reporting, CAIGOS 360° AM Outage can calculate DISQUAL reliability indicators for supply reliability in accordance with IEEE 1366, including SAIFI, SAIDI and CAIDI.