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Key benefits

Real-time, skills-based dispatch

Field technicians, vehicles and equipment are suggested automatically, helping to reduce response times.

Flexible checklists – no coding required

Standardised checklists aligned with applicable requirements are ready for immediate use. Key users can update the content themselves at any time.

End-to-end visibility from incident response to archiving

Mobile field updates are immediately available in the control centre. Every workflow step is fully traceable and documented with a complete audit trail.

Seamless system integration

GIS, ERP and resource data are available centrally and consistently at every stage of the process.

End-to-end documentation

Automated reporting supports regulatory compliance without additional effort – from the initial notification through to report generation.

End-to-end Emergency Management for modern utilities!

Faults and outages are part of day-to-day operations for utilities. What matters is managing them efficiently and in a way that supports legal compliance. Our Emergency Management solution digitises the entire process – from receipt of the initial notification in the control centre and skills-based dispatch through to complete documentation and archiving.

All relevant information is available in real time in the control centre. GIS data, ERP information – including checks for blocking indicators – as well as resources, vehicles and qualifications are seamlessly integrated. Dispatchers make informed decisions based on current data and alert field technicians directly via radio and the mobile app.

On site, field technicians document their work in a structured, workflow-guided process. Maps with separate layers for each utility domain, asset information, fault location mapping, checklists, photos, attachments and digital signatures ensure a complete record. Customisable checklists provide maximum flexibility without any additional coding.

Once the work is complete, the outcome is reported back to the control centre, where the documentation is reviewed, supplemented and archived. Automated reports aligned with relevant requirements, including those of DVGW and FNN, provide additional assurance. The result is a transparent, end-to-end process.

Key features
  • Central emergency control centre with integrated incident logging and dispatch
  • Access to GIS data, ERP systems – including checks for blocking indicators – and resource information
  • Management and dispatch of field technicians based on qualifications, availability and vehicle allocation
  • Real-time overview of all available vehicles, including their locations
  • Alert response teams via TETRA radio and the mobile app
  • Mobile incident handling with access to GIS data and asset information
  • Map display with separate layers for each utility domain, which can be shown or hidden individually
  • Record and pinpoint fault locations directly on the map
  • Document supply interruptions and affected areas
  • Workflow-guided incident handling with clearly defined process steps
  • Digital checklists included as standard and flexibly configurable by key users
  • Capture photos, attachments and digital signatures on site
  • Central review, amendment and archiving by the control centre
  • Automated generation of regulatory reports, including DVGW and FNN reports
  • Send reports and status information at every stage of the process
  • End-to-end documentation with full traceability and no breaks in the digital workflow
  • Seamless integration into existing IT environments
  • High flexibility through configuration rather than coding
  • Support for processes designed to meet legal requirements and remain audit-ready

Reliability you can count on

A solid foundation for secure, reliable and scalable solutions

made-in-germany

Made in Germany

100% designed and developed in Germany

iso-27001

ISO/IEC 27001 CERTIFIED

Information security is a top priority for us

iso-9001

ISO 9001 certified

Quality management as the basis for success

Get in touch

Find out more

Your enquiry
CAIGOS 360° EM
Anrede

Your contact person

Dr. Matthias Ulrich Head of Asset Management

Contact

info@caigos.de
+49 6849 6004 0
Support